Hi, this is the management team of “Lunar Romance: Choose your story”.
If you’re having trouble accessing the game, please check the following steps below.
1. If the network connection is unstable during game access, the connection may not be smooth.
Please connect again in a stable network environment.
2. Check the version information of game in the setting. If it's not up to date, please update to the latest version.
3. Make sure that you have enough storage space before updating.
4. If the problem persists after updating, please resolve the problem by reinstalling the game.
* Before reinstalling the game, please make sure that your account is linked.
If you reinstall the game with a guest account, there is a risk of damaging the data.
The guest account can't be restored because the data is not saved.
So please reinstall after linking your account.
If you have performed the above steps and is still having issues accessing the game, please contact support@mylunargames.com