Hi, this is the management team of “Lunar Romance: Choose your story”.
Purchased currencies and items may not be paid immediately due to network environment or system problem.
In this case, please do not repurchase and check in the following steps below.
1. Shutdown the game and restart it.
2. Check the goods at currency window, store or custom section at the top of screen to confirm that the purchased have been paid.
* If the problem lasts for 24 hours after trying the steps, please fill out the form below
and send it through In-game > Setting > Game Inquiry or support@mylunargames.com
* Before reinstalling the game, make sure that your account is linked.
If you reinstall the game with a guest account, there is a risk of damaging the data.
The guest account can't be restored because the data is not saved.
So please reinstall after linking your account.
[Google Play Store]
Payment date:
Payment product name:
Payment ID(Email address):
Transcation ID(17 digits after GPA):
*You can check your order number through Google Payment(Other Purchase Activities > Purchase History)
Detail inquiry: (ex. I logged in after 24 hours and check but it wasn't paid)
[Apple App Store]
※ For iOS(Apple) payment, we can't help directly as all payment tasks are carried out by Apple.
Please cancel the payment directly through the App Store Customer Center.
※ If payment have been canceled at the App Store Customer Center, please fill out the form below and send it to us.
※ After cancelling the App Store payment, if you don’t request a item recall or use an unrecalled item,
the payment cancellation will be judged as abusing and penalty can be carried out.
Payment date:
Payment product name:
Attach a screenshot of the product receipt with the order number
Detail inquiry: (ex. I logged in after 24 hours and check but it wasn't paid)