Hi, this is the management team of “Lunar Romance: Choose your story”
1. Advertising playback error
If you run the app in the background when watching an ad, Google may perceive that you have stopped watching the ad.
In this case, please note that the ad reward will stop and you will have to wait 20 minutes to be able to watch the ads again.
Please understand that we can’t help you with the ad issues because Google manages the ads.
- Android: Please watch the ad after turning off the customization setting in Setting > Google > Advertising > Reset Ad ID
- Apple: Please watch the ad after resetting the identifier in Setting > Privacy > Advertising Identifier
2. Advertisement exhaustion
The number of ads is set on the Google Advertising Platform,
so please note that if you exceed the number of ads, you can’t watch them.
If you’re unable to watch the ads due to this problem, we recommend you try to watch ad again after certain period of time and
we will do our best secure more ads by optimizing the ad setting.