FAQ

Account • Log-in

• Google login error
• Account Link guide
• How to link account (iOS -> Android / Android -> iOS)
• How to switch to another account
• I can't link my account!
• Is the Guest account secure?

Install • Play

• The game is not installing!
• The game isn't connecting!
• The game doesn't run after the update!
• The game isn't updating!
• The game is freezing and crashing!
• Minimum Specification for "Lunar Romance: Choose your story"

Game

• When you can't hear the sound in game
• What is heart, marble, and gold?
• What is Save&Load?
• How to check affinity
• What is the missed call?
• How to listen to phone call again

See all 11 articles

Payment

• When the purchased currencies or items are not paid
• When currencies or items can't be purchased
• (iOS)How to cancel payment
• (Android)How to cancel payment
• When the payment amount is different

Miscellaneous

• How to contact the customer center
• When is season 2 coming out?
• Guidelines for works